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  1. Oxford Biolabs Support Team
  2. Loyalty Program
  3. Questions related to Loyalty Program

Questions related to Loyalty Program

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  • Introduction to Loyalty Program
  • What is this?
  • Who can join?
  • How do I earn points?
  • How do I view my point balance?
  • How do I redeem my points?
  • Is there a limit to the number of points I can earn?
  • What do the 'approved', 'pending' and 'cancelled' statuses mean?
  • What happens if a friend I refer cancels or returns their order?
  • Why did my account balance go down?
  • I completed an activity but didn't earn points!
  • Can I use my points during checkout?
  • How do I leave the program?
  • What happens if I leave and decide to join again?
  • Where can I report a problem or give feedback?
  • Do points expire?

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